Refusionspolitik

Our Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the returns process, you can contact us at management@fit-tech.shop or through the contact us page on our website. From here you should hear from our team within 24 hours.

You can always contact us for any questions at management@fit-tech.shop we would be more than happy to help.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can evaluate the issue and make it right.

For a replacement, you can contact us at management@fit-tech.shop. We will ask for a video of the product that clearly shows the product defect or damage. From here our team will process the request and then if accepted your replacement will be sent out the next working day.

We do not offer refunds for damages.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will not be permitted for failed delivery, please contact us and we will get a replacement parcel sent out for you.

You will be responsible for paying all shipping costs, and brokerage fees related to the return or exchange of your product. Shipping costs incurred by you are non-refundable. We recommend using the most affordable shipping method offered by your local postal service. Make sure to mark your package as an Exchange or Return Of Goods. This way, we will not have to charge you for any additional customs fees. Using a private carrier will result in us refusing your package.

Once your return has been received and inspected, we will notify you as soon as possible. We will also let you know the status of your exchange/return (approval or rejection). It can take us up to 5 business days to process your exchange.